The data controller for the information described in this policy is [TO CONFIRM: full legal entity name, and if a limited company its registered company number and registered office address]. EICR Pro is the electrical safety certificate service of Power Pros Electricians, based in Bexhill-on-Sea and working across Sussex. We are Part P registered and City & Guilds qualified, and we carry £2,000,000 of public liability insurance. This policy explains what personal information we hold, why we hold it, who sees it and what you can ask us to do about it.
It covers two different things: the information you give us when you contact us about work and the information we record when we carry out an inspection, and the small amount of activity that happens when you visit this website. The website side is unusually simple, because this site sets no cookies and runs no analytics, and there is no form on this site that sends anything to us: no contact form, no newsletter signup and no accounts. The only form is the search box at the top of each page, and it searches only the page already open, inside your browser. We have written it out honestly below rather than using standard wording that would not be true of us.
You can reach us about anything in this policy on 0333 360 8583, which is answered 24 hours a day, or by email at info@eicr-pro.co.uk.
We only hold what we need to quote for work, carry it out, certify it properly and keep the records the law expects us to keep. There is no form on this site that sends anything to us: no contact form, no newsletter signup and no accounts. The only form is the search box at the top of each page, and it searches only the page already open, inside your browser. Everything below reaches us because you called us, emailed us, or booked an inspection.
When you call 0333 360 8583 or email info@eicr-pro.co.uk, you usually tell us your name, the address of the property, a phone number or email address to reply to, and what you need doing. We use that to answer you and to prepare an itemised quote before any work starts. If you decide not to go ahead, we hold onto very little: a note of the enquiry and the quote we sent.
During an inspection we record details about the property and its electrical installation: the type and age of the consumer unit, the circuits present, earthing and bonding arrangements, the condition of accessible wiring and accessories, and anything that needs attention. Some of this relates to a property rather than a person, but where it is tied to your name or address it counts as your personal information and we treat it that way.
We issue Electrical Installation Condition Reports and related certificates. These contain your name or your company's name, the property address, the date of the inspection, the readings and observations taken at the time, any coded defects, and the name and qualifications of the engineer who carried out the work. We keep our own copy of every certificate we issue.
We hold the information needed to invoice you and to keep proper accounts: the name and address to bill, the work carried out, the amount, and whether and when it was paid. We do not store card numbers on this website, because the website does not take payments.
This site sits on a server run by a hosting provider, and web servers ordinarily record log information about the requests made to them, such as an IP address, the time of the request and the page requested. We run no analytics and we do not use anything of that sort to build a picture of individual visitors. [TO CONFIRM: whether the hosting provider keeps web server access logs, what they record, and how long they are retained.]
The search box at the top of each page looks through the page you already have open, inside your own browser. What you type is not sent to us or to anyone else, and it is not stored.
This site stores two values in your browser's local storage. "eicrpro-admin-on" records whether the site owner's editing controls are showing, and is only relevant to whoever administers the site. "eicrpro-hero-dark" caches the banner image darkness setting so the page does not flicker when it loads. Neither value is ever sent to us or to anyone else, and both stay on your device until you clear them through your browser's settings for site data. The rules on storing information on your device come from the Privacy and Electronic Communications Regulations (PECR), and they cover local storage as well as cookies. PECR allows storage that is strictly necessary for a service you have asked for without asking your consent, which is why you are not shown a banner: both values are needed for the site to display correctly, and neither is used to recognise or track you. The site sets no cookies of any kind. If you administer this site, a database named eicrpro-phs-admin may also be created in your own browser to hold images you upload before they are saved to the server. It is never created for ordinary visitors and holds no visitor information.
UK GDPR requires us to have a lawful basis for each thing we do with your information. Here is an honest mapping of ours, purpose by purpose.
When you ask us to inspect, test or certify an installation, we need your contact details, the property address and the details of the installation to do the job, to produce and issue the report or certificate you asked for, and to invoice you for it. That processing is necessary to perform our contract with you, or to take steps at your request before entering into one, such as preparing an itemised quote.
We have to keep records of the work we invoice so that we can meet our tax and accounting duties. For a sole trader that duty comes from section 12B of the Taxes Management Act 1970, and for a limited company from section 386 of the Companies Act 2006. [TO CONFIRM: which of those applies, once the legal entity named at the top of this policy is confirmed.] Keeping those records is necessary for us to comply with a legal obligation.
No Act of Parliament requires an electrical contractor to keep copies of the reports it has issued, and we would rather say that plainly than dress the reason up as a legal duty. We keep them because they are the evidence of what was found and what was done: they matter if there is a dispute or a claim, if the condition of an installation is questioned later, or when our certification scheme reviews our work. Our lawful basis for that retention is legitimate interests, which means you have the right to object to it. We will consider any objection properly, although in most cases the need to be able to defend a claim or account for our work will outweigh it.
If you are a landlord, the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 require you, not us, to give a copy of the report to your existing tenants within 28 days, to a new tenant before they take up occupation, to a prospective tenant who asks for it, and to the local housing authority within 7 days of a request. Our duty under those Regulations is to give the report to the person who commissioned it. We give the report to you so that you can meet your duty, and we will send it directly to a tenant, an agent or the local authority where you instruct us to. Our lawful basis for that is our contract with you. Those Regulations apply in England. If you are unsure who needs a copy, ask us before the inspection.
We rely on legitimate interests for answering enquiries that do not lead to work, keeping ordinary business and job records, following up on outstanding invoices, protecting ourselves against fraudulent or disputed claims, and keeping this website and the server it sits on secure. We have considered whether this is fair to you, and we think it is, because none of it is unexpected and none of it is used to profile or market to you. If you disagree in your case, you can object and we will look at it again.
We do not run a mailing list, we do not send marketing emails or texts from this site, and there is nothing on this website to sign up to. If we ever want to contact you for marketing rather than about your job, we would ask for your consent first, and you could withdraw it at any time.
If you rent or occupy the property we are inspecting, we may hold your name, a phone number or email address, and a note of the access arrangements agreed for the visit. We did not get those details from you. A landlord, letting agent or managing agent gave them to us so that we could arrange the inspection.
We use them only to arrange and carry out the inspection, and for nothing else. Your name, the property address and what we found during the inspection will appear on the report we give your landlord, and your landlord may pass that report on to an agent, to a new or prospective tenant, or to the local housing authority.
You have exactly the same rights over your information as everyone else described in this policy, including the right to ask what we hold, to have mistakes corrected, and to object where we rely on legitimate interests. Contact us on 0333 360 8583 or at info@eicr-pro.co.uk and we will deal with it.
The main sharing is the sharing you would expect. Where you are a landlord, the report goes to you so that you can pass it to your tenants, and to the local housing authority where you are asked for a copy. Where you ask us to, we will send a copy of a certificate or report to your letting agent, your managing agent, your solicitor during a sale, or anyone else you nominate. We act on your instructions there, so please only ask us to send documents to people you are happy to have them.
Our certification scheme also sees some of our work. As a Part P registered contractor, our work may be reviewed by our certification scheme, which means an assessor could see records relating to jobs we have carried out.
Beyond that, the people who see your information are ordinary business suppliers acting for us, such as our accountant for invoicing and tax records, our insurers if a claim were ever made, and the company that hosts this website. They only get what they need for that specific purpose. There are others we intend to name here properly rather than leave vague: [TO CONFIRM: who answers the 24-hour phone line, whether that is an answering or call-handling service, and whether calls are recorded. If calls are recorded, this policy will say so, why they are recorded, and how long recordings are kept.] [TO CONFIRM: the email and cloud provider that holds our enquiry mailbox and job records.] [TO CONFIRM: any certification or reporting software used to produce our reports and certificates.] [TO CONFIRM: how payments are taken and which payment provider is used, if any.] Where the law requires it, for example a valid request from an enforcement body or a court, we may also have to disclose information.
This website makes one third-party request. Fonts are loaded from Google Fonts, at fonts.googleapis.com and fonts.gstatic.com. Loading a font means your IP address and basic browser details reach Google's servers. Google states that it does not use Google Fonts requests to profile people, but it is still a transfer to a third party, so we tell you about it rather than leaving it out. Our lawful basis for it is our legitimate interest in serving the site's typography. If you would prefer to avoid it, a browser extension or a privacy-focused browser setting that blocks remote fonts will stop the request, and the site will still work using a fallback typeface. That request also leaves the UK, which is covered in the next section.
We do not sell personal data. We do not share it with advertisers, data brokers or social media platforms, and we do not pass it to anyone for their own marketing. There are no advertising tags, tracking pixels, social media trackers or analytics tools of any kind on this site. The rules on cookies also cover other ways of storing information on your device, including local storage. The two values this site stores are needed for the site to display correctly and are not used to recognise or track you, so no consent is required and no banner is shown. The site sets no cookies of any kind.
The one point at which information may leave the UK is the font request described above. Google Fonts is provided by Google LLC, which is based in the United States, so the IP address and browser details that come with the request are transferred there.
A transfer of that kind needs a safeguard under UK data protection law. [TO CONFIRM: whether Google Fonts is relied on under the UK extension to the EU-US Data Privacy Framework (the UK-US Data Bridge) or under Google's International Data Transfer Agreement or standard contractual clauses, with a link so that a copy of the safeguard can be obtained.] Our lawful basis for making the request at all is our legitimate interest in serving the site's typography, and you can block it in your own browser as described above. Serving the two font files from this site itself would remove the transfer altogether, and would mean the site made no third-party requests at all.
Our hosting provider holds the site itself and its backups, along with any server logs it keeps. [TO CONFIRM: the country in which the website host and its backups store data.] Job records, certificates and invoices are held in the ordinary business systems described in the section above rather than on this website.
Certification and safety records are kept for a long time, and deliberately so. An Electrical Installation Condition Report may need to be produced years after the inspection: during a property sale, in a dispute with a tenant or a local authority, after an incident, or if the condition of an installation is ever questioned. A record that has been deleted cannot do any of that, so we keep certificates, test results and the job records behind them well beyond the end of the work itself.
Financial records such as invoices are kept for the period required by tax and accounting rules. Enquiries that never became jobs are kept for a much shorter time, long enough to pick up the thread if you come back to us, and then cleared.
[TO CONFIRM: retention periods, for example how many years certificates, job records and invoices are kept]
Server logs are kept by our hosting provider for security and troubleshooting only. [TO CONFIRM: how long the hosting provider keeps server logs.] The two values stored in your browser's local storage are not held by us at all: they sit on your own device until you clear them, and you can remove them at any time through your browser's settings for site data.
Under UK GDPR, the Data Protection Act 2018 and, for anything stored on your own device, the Privacy and Electronic Communications Regulations (PECR), you have the following rights over your information. To use any of them, email info@eicr-pro.co.uk or call 0333 360 8583. We will not charge you, and we will respond within one month; if a request is unusually complex we will tell you within that month and explain why we need longer. We may ask you to confirm who you are before we release information about a property, which protects you as much as us.
We take reasonable steps to protect the information we hold, and access to job records, certificates and invoices is limited to the people in the business who need them. [TO CONFIRM: the specific security measures in place, for example device passwords, account access and backups, so that they can be described accurately here.] The site itself has no form that sends anything to us, no visitor accounts and no database of visitor information, so there is no store of personal data on the website itself to compromise.
No one can promise absolute security, and we will not pretend otherwise. Email in particular is not a secure channel: if you send us documents by email they travel over the ordinary internet, so please think about what you attach. If you would rather give sensitive information by phone, call 0333 360 8583 instead.
If a breach ever happened that was likely to put people's rights and freedoms at risk, we would report it to the Information Commissioner's Office within 72 hours of becoming aware of it, and we would tell affected people directly where the risk to them was high.
Our service is aimed at homeowners, landlords, letting agents and businesses, and it is not directed at children. We do not knowingly collect information about children, and there is nothing on this website that invites anyone to submit personal details. A child's name might appear incidentally, for example as an occupant mentioned during a conversation about access to a property, but we do not seek out or record information about children beyond what is unavoidable in doing the work.
We may update this policy, for example if we change how we work, add a service, or if the law or regulatory guidance changes. The current version is always the one published on this page, and material changes will be reflected here rather than announced separately, since we hold no mailing list to announce them to. If you rely on this policy for a tenancy, a sale or a compliance file, it is worth taking a dated copy for your records at the time.
[TO CONFIRM: the date this policy was last reviewed or updated, to be shown on the page.]
If you have a question about your information, or you want to make a request about it, call 0333 360 8583 (answered 24 hours a day) or email info@eicr-pro.co.uk. Written requests can be posted to [TO CONFIRM: full postal address for written privacy requests]. We will normally reply within one month, and we would rather sort a concern out with you directly. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection. Their website, ico.org.uk, explains how to do that and lists their current contact details. Complaining to the ICO does not stop you contacting us as well. [TO CONFIRM: whether Power Pros Electricians is registered with the ICO as a data controller and, if so, the ICO registration number to publish here.]
Email info@eicr-pro.co.ukThis policy explains how we handle personal information. It is not legal advice, and it does not replace the statutory guidance published by the Information Commissioner's Office. If anything here is unclear, or you think something is wrong or out of date, please tell us so we can put it right.